wj7 Frequently Asked Questions

Creating a wj7 account takes under three minutes — visit the wj7 website, click the registration link, and fill in your mobile number, a strong password, and your date of birth to confirm you are 21 or older. Once your basic details are submitted, you will receive an OTP on your registered Bangladeshi mobile number to verify ownership. After OTP confirmation, your account is active and you can make your first deposit via bKash, Nagad, Rocket, or a supported bank account.

wj7 requires a valid government-issued photo ID for KYC — typically a Bangladesh National ID (NID) card or a valid passport. You will also need to submit a selfie photograph holding the document next to your face so our verification team can confirm it matches. In some cases, proof of your registered mobile number or a recent utility bill showing your current Bangladesh address may be requested. KYC must be completed before your first withdrawal can be processed.

You can reset your wj7 password in seconds using the "Forgot Password" option on the login page. Enter your registered mobile number, and wj7 will send a verification OTP to that number. Once you enter the OTP correctly, you will be prompted to set a new password. Choose a strong password that combines letters, numbers, and symbols. If you no longer have access to your registered mobile number, contact [email protected] with your account details and ID proof so the team can verify your identity manually.

No — wj7 strictly allows one account per person, per household, and per device. Creating multiple accounts, whether to claim duplicate bonuses or for any other reason, is a breach of wj7's Terms and Conditions and will result in all associated accounts being permanently suspended and any pending winnings being voided. If you believe a duplicate account was created in your name without your knowledge, contact [email protected] immediately so we can investigate and secure your profile.

To permanently close your wj7 account, send an email to [email protected] from your registered email address with the subject line "Account Closure Request" and include your registered mobile number for identity confirmation. Our team will process the request within 24 hours. Any remaining balance will be refunded to your verified payment method before the account is closed. If you are closing your account due to gambling concerns, we encourage you to also explore the self-exclusion options detailed on our Responsible Gaming page.

bKash deposits on wj7 are credited to your account almost instantly — typically within 30 seconds to 2 minutes of completing the transaction on your bKash app. To deposit via bKash, navigate to the Deposit section inside your wj7 account, select bKash, enter the amount in BDT, and follow the payment prompt on your phone. Make sure you use the exact wj7 merchant number displayed on screen and include the reference code provided, otherwise processing may be delayed.

The minimum deposit on wj7 is ৳200 for mobile wallet methods including bKash, Nagad, Rocket, and Upay. For bank transfers via Dutch-Bangla Bank, BRAC Bank, City Bank, Islami Bank, or Sonali Bank, the minimum deposit is ৳500 due to standard bank processing fees. There is no maximum deposit limit for most verified accounts, though high-value deposits above ৳1,00,000 may trigger an additional verification step as part of our standard security protocols.

To withdraw to Nagad, go to the Withdraw section of your wj7 account, select Nagad as the withdrawal method, enter the amount you wish to withdraw in BDT, and confirm your registered Nagad mobile number. Nagad withdrawals are typically processed within 15 minutes to 1 hour during normal operating hours (Bangladesh Standard Time, UTC+6). Your account must have completed KYC verification and the Nagad number must match the one registered on your wj7 account before any withdrawal can be approved.

The minimum withdrawal on wj7 is ৳500 for all payment methods including bKash, Nagad, Rocket, and bank transfers. Withdrawal requests below this threshold will not be processed. The maximum single withdrawal amount varies depending on your account verification level and payment method — standard verified accounts can withdraw up to ৳50,000 per transaction via mobile wallets, and up to ৳2,00,000 per transaction via bank transfer. Contact [email protected] if you need to arrange a larger withdrawal.

wj7 does not charge platform-side fees on standard deposits or withdrawals. However, your payment provider — bKash, Nagad, Rocket, Upay, or your bank — may apply their own standard transaction charges as per their published fee schedules. Bank transfers may also incur inter-bank transfer fees that are outside wj7's control. We recommend checking your mobile wallet app or bank's current fee table before initiating a transaction to avoid surprises.

If your deposit has not appeared in your wj7 account within 15 minutes, first check that the transaction was marked as successful in your bKash, Nagad, or Rocket app and that you used the correct merchant number and reference code displayed by wj7 at the time of the deposit. If the money left your wallet but has not arrived in your wj7 balance, email [email protected] with your transaction ID, the amount, the date and time in BST, and a screenshot of your payment confirmation. Our team will trace and resolve the issue, typically within a few hours.

Yes — wj7 offers a comprehensive cricket betting market that covers the Bangladesh Premier League (BPL), the Indian Premier League (IPL), T20 World Cup, ICC tournaments, and all Bangladesh Tigers international fixtures. You can place pre-match bets on match winners, top batsman, total runs, and dozens of other markets, as well as live in-play bets while the match is in progress. Odds are updated in real time based on match conditions, and all bets are settled in BDT directly to your wj7 account balance.

All slot games on wj7 are sourced from internationally recognised game providers including Pragmatic Play, NetEnt, Microgaming, and Spribe, whose titles use independently tested Random Number Generator (RNG) technology to ensure every spin outcome is genuinely random and unpredictable. Each game's published Return to Player (RTP) percentage reflects its theoretical long-run payout rate. wj7 does not modify game logic or RTP settings — players get the same certified experience as on any other platform running the same provider titles.

Yes — wj7 is fully optimised for mobile browsers on both Android and iOS devices, so you can play slots, live casino games, fish shooting titles like Caishen Fishing, crash games, and bet on cricket directly from your smartphone without downloading any separate app. The site is built mobile-first, meaning the entire layout, touch controls, and game rendering are designed for phone screens. For the best experience, use an up-to-date version of Chrome on Android or Safari on iPhone.

RTP (Return to Player) varies by individual slot title, but most games offered on wj7 have an RTP between 94% and 97%. High-volatility titles tend to pay out less frequently but in larger amounts, while low-volatility games offer smaller but more regular wins. You can check the RTP of any specific game by opening the game's information or rules panel, where the provider is required to display this figure. A higher RTP means, over many thousands of spins, the game returns more of the wagered amount to players on average.

Caishen Fishing is a fish shooting arcade game available on wj7 where players aim and fire at fish swimming across the screen, with each fish carrying a different coin multiplier value when caught. You select your bet amount per shot and your winnings are determined by the value of the fish you successfully hit. Special boss characters and bonus rounds can multiply payouts significantly. The game runs on a certified RNG system so fish movements and hit outcomes are random, making it a skill-influenced but ultimately chance-based game.

wj7 offers new Bangladeshi players a welcome deposit bonus on their first deposit — the current offer is a 100% match bonus up to ৳20,000, meaning if you deposit ৳20,000 you receive an additional ৳20,000 in bonus funds to play with. The bonus is credited automatically after your first qualifying deposit clears. Full wagering requirements and eligibility terms apply; please read the current bonus terms in your account before claiming, as the specific offer may be updated periodically.

Wagering requirements specify how many times you must bet the bonus amount before any winnings derived from it can be withdrawn as real money. For example, if wj7 grants a ৳1,000 bonus with a 20x wagering requirement, you need to place total bets worth ৳20,000 using bonus funds before the remaining balance converts to withdrawable cash. Progress is tracked automatically in your account. Not all games contribute equally — slots typically count 100%, while live casino tables and sports bets may contribute a lower percentage. Check the specific bonus terms for exact contribution rates.

Yes — wj7 runs free spins promotions on selected slot titles, particularly around new game launches and seasonal events such as Eid, Pohela Boishakh, and major cricket tournaments. Free spins are credited directly to your account and can be used on the designated game during the validity period stated in the promotion. Winnings from free spins are subject to a separate wagering requirement before withdrawal. Check the Promotions section of your wj7 account regularly for the latest free spins offers available to Bangladeshi players.

wj7 rewards regular players through a tiered loyalty programme where you earn points on every real-money bet placed on any game — slots, live casino, cricket betting, and fish shooting titles all contribute. Accumulated points can be converted to bonus funds or used to unlock higher VIP tiers that come with benefits such as faster withdrawal processing, higher withdrawal limits, personalised account management, and exclusive reload bonuses. Contact [email protected] to find out your current tier and how many points you need to reach the next level.

Bonuses may be removed if the wagering requirement was not met within the stated validity period, if a withdrawal was requested before the bonus was fully cleared, if a second account was detected on the same device or household, or if a prohibited game contributed to the wagering progress. If you believe your bonus was removed in error, contact [email protected] with the bonus name, date credited, and a description of the activity on your account — our team will review the case and provide a full explanation within 48 hours.

wj7 is a safe and reliable platform that uses 256-bit SSL encryption to protect all account data and financial transactions. Player funds are held separately from operational funds, and all game outcomes are powered by certified RNG technology from internationally recognised providers. wj7 enforces strict KYC identity checks on all accounts and operates a full suite of responsible gaming tools including deposit limits, self-exclusion, and reality checks. Our 24/7 support team is reachable at [email protected] for any security concern.

The minimum age to register and play on wj7 is 21 years old. This applies to all players in Bangladesh without exception. Age is verified during the mandatory KYC process using a government-issued National ID card or passport. Any account found to belong to a person under 21 will be immediately suspended, all funds frozen, and any winnings voided. wj7 treats underage gambling as a serious matter and we encourage parents and guardians to use parental controls on shared devices to prevent access by minors.

To self-exclude from wj7, email [email protected] with the subject "Self-Exclusion Request" and specify your preferred exclusion period — options are 3 months, 6 months, 1 year, or permanent. Our responsible gaming team will process the request within 24 hours, deactivate your account, and remove you from all marketing communications immediately. During self-exclusion, you will not be able to log in or open a new account. For additional support, we encourage you to read the full guidance on our Responsible Gaming page.

Yes — wj7 lets you set daily, weekly, or monthly deposit limits directly from your account settings under the Responsible Gaming section. Once a limit is set, you cannot deposit more than that amount in BDT during the chosen period. Reducing a limit takes effect immediately. Increasing a limit requires a mandatory 24-hour cooling-off period before it comes into force — this prevents impulsive decisions made during a gambling session from overriding a limit you set with a clear head. These tools are there for your benefit and we actively encourage all players to use them.